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Privacy Policy

Last Updated: 12 August 2025

At Zamzam Umrah Transport Service, we value and respect your privacy. We are committed to protecting the personal information you share with us and ensuring it is handled in accordance with applicable laws in the Kingdom of Saudi Arabia.

This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard it.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, contact number, email address, passport or ID details (when required for booking), and pickup/drop-off locations.

  • Booking Details: Trip dates, times, locations, vehicle preferences, and payment information.

  • Technical Information: IP address, browser type, and device details (for website or app usage).

2. How We Use Your Information

Your information is used for the following purposes:

  • Processing and confirming bookings.

  • Providing transportation services and customer support.

  • Sending booking confirmations, updates, and service reminders.

  • Improving our website, services, and overall customer experience.

  • Meeting legal and regulatory obligations.

3. Data Protection & Security

We store your information securely using industry-standard security measures to protect it from unauthorized access, loss, or misuse. Access is strictly limited to authorized personnel only.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only with:

  • Authorized drivers and operational staff to fulfill your booking.

  • Government or legal authorities when required by law.

5. Cookies & Tracking

Our website may use cookies to improve your browsing experience and collect analytics. You may disable cookies in your browser settings, but some site features may not work correctly.

6. Your Rights

Under applicable privacy laws, you have the right to:

  • Request a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for data processing (subject to legal requirements).

7. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: zamzamumrahtransportservice@gmail.com
📞 Phone: +966568913098